Refunds & Disputes

Because campaign budgets are held (not deducted) until spend actually happens, most cancellations resolve without needing a refund at all.

Cancelling before spend

If you cancel or a fixed-price/CPD campaign never starts, the held amount is released back to your available balance automatically — see the hold/release mechanics in Wallet & Billing.

Cancelling mid-campaign

For a running campaign, any amount already spent (based on delivered impressions or clicks) is not refunded, but the remaining held balance is released back to your wallet once the campaign is stopped.

Disputed traffic

If you believe impressions or clicks were recorded incorrectly (e.g. suspected invalid traffic), contact support with the campaign ID and date range — Advero can investigate against the underlying ad-serving logs before any adjustment is made.

Wallet withdrawals

Publisher earnings not tied to a dispute can be withdrawn per your organization's settlement terms, described in the Terms of Service.